We read more than 200 real Google reviews of Las Vegas moving companies. The bad ones all tell the same seven stories. Here's how to spot each problem before you book, and what to ask instead.
1. They won't explain the price upfront
"The final bill was more than double the original quote." It's the most common complaint we saw. If a mover gives you a number but can't explain what's in it or what could change it, expect a surprise on moving day.
Ask: "What exactly could make my price go up, and will you tell me before it does?"
2. Fees show up at the end
Fuel fees, stair fees, "long carry" fees, blanket rental. When they're mentioned for the first time at the end of the move, you have no choice but to pay.
Ask for every possible fee in writing before you book.
3. Nobody calls back
If the office is hard to reach before you've paid them, it won't get easier after. Rude phone calls, hang-ups and "we'll get back to you" are a preview of moving day.
Test it: call during business hours and see if a real person picks up.
4. They're vague about arrival time
"Had an 11am estimate… they showed up at 5pm, and nobody called me." A good mover gives you a real arrival window and calls when they're on the way.
5. The crew stands around on your dime
On hourly moves, slow crews cost you money: long breaks, gas station stops, standing around. Ask how the crew is sized for your home and whether drive time is billed.
6. They don't mention damage protection
If a mover doesn't talk about blanket-wrapping furniture, padding door frames or what happens when something breaks, assume it isn't a priority.
Ask: "If something gets damaged, what happens?" The right answer starts with "we tell you right away."
7. "Moving" means dumping it in the garage
"Everything left in the garage for me to move into the house. That's why I pay movers." Make sure your quote includes placing boxes in the right rooms and reassembling beds and tables.
Quick questions to ask any mover
- What's included in my price, and what could change it?
- Is drive time billed? Is there a truck or travel fee?
- Do you wrap furniture and protect floors and door frames?
- Will you put boxes in the right rooms and reassemble furniture?
- Will you call when you're on the way?
- What happens if something is damaged?
Where to check a mover
- Nevada Transportation Authority (opens in a new tab)Regulates household goods movers within Nevada. Check that a mover is licensed.https://nta.nv.gov/
- Better Business Bureau (opens in a new tab)Look up complaints and how the company responded.https://www.bbb.org/
- FMCSA: Protect Your Move (opens in a new tab)For moves out of state. Look up a mover's USDOT number and know your rights.https://www.fmcsa.dot.gov/protect-your-move
